Terms of Service

Agreement and operator

These terms govern your use of the AI video generation service available at motivra.io, which is operated by Yufeng Zhou, an individual operator based in Zhuhai, Guangdong, China ("we", "us"). By creating an account or using the service, you agree to these terms and to our Acceptable Use Policy. Our Privacy Policy explains how we handle personal data. Our Refund Policy explains cancellations and refunds.

Accounts and service limits

Provide accurate account information and protect your credentials. You are responsible for activity you authorize through your account. Report suspected unauthorized access through support tickets. Each account can have only one task in progress at a time. Daily quotas and available credits also limit use. Availability, models and supported inputs may change.

Uploads and generated content

The service supports text-to-video, image-to-video, video-to-video and effect presets where compatible models are available. You must own or have permission to use and submit your inputs, including rights relating to identifiable people. You authorize the processing of inputs and delivery of outputs needed for your requests, including sending materials to third-party AI model providers. You retain any rights you hold in your inputs. We do not promise that AI outputs are unique, copyrightable or free of third-party claims.

New videos are private by default. A completed video can appear on the showcase page and homepage only after you explicitly allow public display and an administrator selects it. We never display the author's name, email, avatar or other account identity. Uploaded images and videos are never displayed. Prompts are hidden by default; if you allow prompts, only the text you wrote may be shown, never internal effect instructions. Videos created before the showcase launched are not displayed unless their owner turns public display on in My videos.

You can change public display and prompt privacy in My videos at any time. Turning off public display or deleting a video removes it immediately and clears its selection. Turning public display back on does not restore selection: an administrator must select it again.

Uploaded inputs are retained for 24 hours. Finished videos have no automatic expiration and stay in My videos until you delete them. If a video leaves the showcase, it remains in your library. Provider processing and other records are described in the Privacy Policy.

Credits, purchases and subscriptions

Registration is free and includes zero credits. Credit packs and subscription grants share one wallet, with the earliest expiring credits used first. Pack credits expire 365 days after issue. Monthly subscription credits expire at the next billing date. Annual subscriptions are paid once each year and grant credits monthly. Each grant expires at the next monthly reset or at the end of the paid term. Review the generation quote before submitting.

Subscriptions renew automatically on the chosen monthly or annual billing date. Turn off renewal on the Billing page. Your current paid term and its scheduled monthly credit grants continue until the term ends. Plan and billing frequency changes take effect on the next billing date. Refunds require a separate request. Contact customer support at support@motivra.io within 14 days of a pack or subscription payment to request a full refund if the credits or subscription benefits from that payment are entirely unused. Other requests and exceptions are reviewed under the Refund Policy and applicable law. A successful refund revokes unused credits and any remaining subscription benefits tied to that payment.

We reserve credits at submission, finalize the charge on successful delivery and release the reservation on confirmed failure. Successfully delivered tasks generally do not qualify for a credit return. Clear technical quality failures can qualify for manual credit compensation. Mandatory consumer rights apply.

Payments and merchant of record

For purchases through standard Stripe Checkout, Motivra is the seller and Stripe processes the payment. Listed prices exclude applicable tax, which is added at checkout and shown before payment. Motivra is responsible for applicable sales-tax compliance for these purchases. Contact Motivra for billing, cancellation and refund support.

For purchases made through Stripe Managed Payments, Stripe acts as the merchant of record, and the checkout may identify the purchase as sold through Link. Stripe processes the payment, collects and remits applicable indirect taxes in jurisdictions it covers, and handles payment disputes and chargebacks. For new credit packs and subscriptions, any applicable tax is added at checkout and shown before payment. Subscriptions renew at the interval and according to the price and tax terms agreed at checkout until cancelled. For billing or transaction support, use Link support or contact Motivra.

When Waffo checkout is available, Waffo acts as the merchant of record for purchases made through that checkout. Waffo collects payment, calculates and remits applicable sales taxes, and handles payment-related disputes and chargebacks. Waffo's own terms of service and privacy policy apply to the payment transaction in addition to these terms. If a recurring subscription is offered through Waffo, Waffo charges renewals at the interval and price shown at checkout until cancelled.

Acceptable use and suspension

Follow the Acceptable Use Policy and applicable law. We may refuse generation, delete content or suspend accounts for violations. Do not evade access controls, quotas or content restrictions. Contact support to ask about a restriction or report an error.

AI limitations and disclaimers

AI results can be inaccurate, unsuitable, inconsistent or different from your request. We do not guarantee accuracy, a particular creative outcome, uninterrupted availability or suitability for a particular purpose. Review outputs before publication or reliance, including consent, intellectual property and safety issues. To the extent permitted by law, the service is provided as available without additional warranties. Mandatory consumer rights remain unaffected.

Liability

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses caused by use or unavailability of the service. No exclusion applies where liability cannot lawfully be limited, including mandatory consumer protections.

Governing law and disputes

These terms are governed by the laws of the People's Republic of China, without regard to its conflict-of-law rules. Subject to the paragraph below, any dispute arising out of or relating to these terms or the service will be submitted to the exclusive jurisdiction of the courts located in Zhuhai, Guangdong, China.

Nothing in these terms excludes or limits any right you have under the mandatory consumer protection laws of the country in which you reside. If you are a consumer, you may also bring a claim before the competent courts of your place of residence where the law gives you that right.

Changes and contact

We may update these terms and will update the date above, with notice of material changes through the service as appropriate. Contact Yufeng Zhou at support@motivra.io. We reply within 2 business days.