Privacy Policy

Operator and scope

Motivra is operated by Yufeng Zhou, an individual operator based in Zhuhai, Guangdong, China. Yufeng Zhou is the data controller for this website. Send privacy requests to support@motivra.io. We reply within 2 business days.

Data we process

We process account details such as your name, email address and sign-in information; prompts, uploaded images and source videos; generated videos and task status; credit balances, purchases and subscriptions; and support ticket messages. Technical records may include request, device and usage information needed to operate and protect the service. See our Cookie Policy for cookies and available controls.

Payment providers process payment details. Our records include orders, payment references and subscription status; we do not store full payment card numbers.

When you sign in with Google, we receive your Google account identifier, email address and email verification status, name, and profile picture if available. We store your account identifier and profile information with your Motivra account and use Google-issued sign-in tokens to authenticate you. This information lets us create or link your Motivra account, recognize you on subsequent sign-ins, and display your profile. See the Google Privacy Policy for how Google handles sign-in data.

Why we use data

We use this information to authenticate accounts, process generation requests, calculate and deduct credits, manage purchases and subscriptions, deliver results, resolve support requests and investigate failures, fraud or prohibited use. Do not upload material you have no right to share, or sensitive personal information that is unnecessary for your request.

Third-party processing

Your prompts and uploaded materials are sent to third-party AI model providers to generate videos. Hosting, storage, payment and email providers may also process data needed to deliver their part of the service. Provider processing may take place in other countries and is subject to the applicable provider terms and privacy practices. Model providers may have their own practices for retaining data, using it for training and transferring it internationally.

For purchases through standard Stripe Checkout, Stripe processes payment details, billing contact and address information, and transaction data to process payments, calculate applicable tax and prevent fraud. Motivra receives the transaction information needed to fulfil purchases and provide support.

For purchases through Stripe Managed Payments, Stripe acts as the merchant of record. Stripe and Link may process billing contact and address information, payment details and transaction data to complete purchases, calculate applicable tax, prevent fraud, issue receipts and provide transaction support. See the Stripe Privacy Policy for how Stripe handles that information.

When Waffo checkout is available, payments made through it are processed by Waffo, which acts as merchant of record for those purchases. Waffo handles payment information and the tax reporting associated with those transactions.

We may disclose information when required by law or necessary to address abuse and protect rights. We do not sell personal information.

Retention and deletion

Uploaded input materials are retained for 24 hours and kept private. Finished videos have no automatic expiration and stay in My videos until you delete them, including after removal from the showcase or withdrawal of consent. These media retention rules do not describe third-party model providers' separate retention practices, or account, order, credit, security and support records. Those records are kept as needed to operate the account, resolve disputes and meet legal obligations.

Request account or personal-data deletion through support tickets. Legal recordkeeping duties may require some records to be retained. Deleting local media does not by itself establish deletion from a model provider's systems.

Security and your choices

Access controls and private media delivery help protect information, but no system is completely secure. Keep your sign-in credentials private. Depending on applicable law, you may request access, correction, a copy, deletion or restriction of processing, and object to certain processing. Submit requests through support tickets; identity verification and legal exceptions may apply. You may also contact the relevant privacy authority where available.

Changes and contact

We will update the date on this page when the policy changes and provide notice of material changes through the service as appropriate. Direct questions to Yufeng Zhou through support tickets or support@motivra.io.